Terms of service
By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully. If you do not agree to these terms, please do not use our website.
## 1. Acceptance of Terms
By using our website and services, you agree to these Terms of Service and our Privacy Policy. If you do not agree with any of these terms, you are prohibited from using or accessing this site.
## 2. Use of Our Website
### Eligibility
You must be at least 18 years old to use our website. By using our site, you represent and warrant that you are at least 18 years of age.
### Prohibited Uses
You agree not to use our website for any unlawful purpose or in any way that could harm or impair others' use and enjoyment of the site. Prohibited activities include, but are not limited to:
- Posting or transmitting any unauthorized or unsolicited advertising, promotional materials, or any other form of solicitation
- Engaging in any activity that interferes with or disrupts the functioning of the website
- Attempting to gain unauthorized access to our website or any related systems or networks
- Using our website in any way that violates any applicable laws or regulations
## 3. Products and Orders
### Product Descriptions
We strive to describe our products as accurately as possible. However, we do not warrant that product descriptions or other content on our website are accurate, complete, reliable, current, or error-free. If a product offered by Dovena is not as described, your sole remedy is to return it in unused condition.
### Pricing
All prices are listed in Australian Dollars (AUD). We reserve the right to change prices at any time without notice. The price charged for an order will be the price in effect at the time the order is placed.
### Orders
We reserve the right to refuse or cancel any order at any time for reasons including but not limited to product availability, errors in the description or price of the product, or any other issue identified by our team.
## 4. Shipping and Delivery
### Shipping
We ship both domestically within Australia and internationally. Shipping costs and delivery times will vary based on the destination and shipping method selected. Please refer to our Shipping Policy for more detailed information.
### Delivery
We are not responsible for delays in delivery due to circumstances beyond our control, such as natural disasters, customs delays, or carrier delays.
## 5. Returns and Refunds
### Returns
If you are not satisfied with your purchase, you may return it in accordance with our Returns Policy. Please visit our Returns page for detailed instructions on how to initiate a return.
### Refunds
Refunds will be processed in accordance with our Returns Policy. Refunds will be issued to the original payment method used for the purchase.
## 6. Intellectual Property
All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Dovena or its content suppliers and is protected by Australian and international copyright laws. You may not use, reproduce, distribute, or create derivative works from any of the content on our site without our express written permission.
## 7. Limitation of Liability
To the maximum extent permitted by law, Dovena shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of, or inability to use, our website or products, even if we have been advised of the possibility of such damages.
## 8. Indemnification
You agree to indemnify, defend, and hold harmless Dovena, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including legal fees, arising out of or in any way connected with your access to or use of our website or products.
## 9. Governing Law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Australia.
## 10. Changes to Terms of Service
We reserve the right to modify these Terms of Service at any time. Any changes will be posted on this page, and your continued use of the website after such changes are posted will constitute your acceptance of the changes.
## 11. Contact Information
If you have any questions about these Terms of Service, please contact us at:
Dovena
hello@dovena.com.au
By using our website, you acknowledge that you have read and understand these Terms of Service and agree to be bound by them.