At Dovena, we aim to get your new activewear to you as quickly as possible! Here’s a breakdown of our order processing and shipping times:

1. Order Processing Time:

• Standard Orders: We strive to process all standard orders within 1-2 business days after you place them.
• Peak Periods: During peak periods such as sales or holidays, processing may take up to 3 business days. We appreciate your patience during these times.

2. Shipping Time:

• Standard Shipping: Once processed, your order will typically arrive within 3-7 business days, depending on your location within Australia.
• Express Shipping: For those who choose our express option, expect your order to arrive within 1-3 business days after it has been processed.

3. Shipping Confirmation:

• You’ll receive a shipping confirmation email with tracking details once your order is on its way, so you can follow its journey to your doorstep.

4. Delivery Delays:

• While we aim for prompt delivery, please be aware that external factors such as weather conditions, carrier delays, or public holidays may occasionally affect delivery times. We recommend checking your tracking information for the latest updates.

5. Additional Information:

• Free Shipping: We offer free standard shipping on orders over $120 within Australia.
• International Orders: Currently, we only ship within Australia. Stay tuned as we expand our reach!

We’re committed to providing a seamless shopping experience. If you have any further questions or need assistance with your order, please don't hesitate to contact our customer service team at hello@dovena.com.au.

Absolutely! We understand how important it is to know where your new Dovena activewear is in its journey to you. Here’s how you can track your order:

1. Shipping Confirmation Email:

• After your order has been processed and shipped, you will receive a shipping confirmation email from us. This email will contain all the necessary details about your shipment.

2. Tracking Number:

• The shipping confirmation email will include a tracking number. This number is your key to tracking your order in real-time.

3. How to Use Your Tracking Number:

• Visit the Carrier's Website: Click on the tracking link provided in your email, or visit the shipping carrier's website.
• Enter Your Tracking Number: Input the tracking number in the designated tracking field on the carrier’s website to get the latest updates on your package’s location and estimated delivery date.

4. Delivery Updates:

• Status Notifications: Many carriers offer the option to receive status updates via email or SMS. Check if this service is available to get notifications as your package moves through the delivery process.

5. Delivery Questions:

• If there are any issues or delays: Our customer service team is here to help! If you encounter any problems or have questions about your shipment, please reach out to us at hello@dovena.com.au, and we’ll assist you promptly.

6. Additional Information:

• Tracking Not Updating: Sometimes, it may take a few hours for tracking information to update after your package has been shipped. If you don’t see updates right away, please check back a little later.
• Multiple Packages: If your order is being shipped in multiple packages, you will receive separate tracking numbers for each package.

Tracking your Dovena order is simple and convenient, giving you peace of mind as you await the arrival of your new activewear.

At Dovena, we strive to ensure that every order meets our high standards for quality and accuracy. However, mistakes can happen, and we want to make it right for you as quickly as possible. Here’s what you should do if your order is incorrect:

1. Check Your Order Details:

• Review Your Order Confirmation: Compare the items you received with your order confirmation email. Verify the product names, sizes, colors, and quantities to determine what’s incorrect.

2. Contact Us Promptly:

• Email Our Support Team: As soon as you notice the error, email us at support@dovena.com.au. Please include the following information:
• Subject Line: Use a subject line like "Incorrect Order - [Your Order Number]" to help us identify and prioritize your issue.

3. Our Resolution Process:

• Investigation: Our customer service team will investigate the issue based on the information you provide. We may contact you for additional details if necessary.
• Correction Options: We will offer one of the following solutions:

4. Returning Incorrect Items:

• Return Instructions: If we ask you to return the incorrect items, we will provide you with a prepaid return label and instructions on how to send them back.
• Condition of Returns: Please ensure that the items are in their original condition, with tags attached and packaging intact.

5. Timely Resolution:

• Fast Processing: We aim to resolve all order discrepancies swiftly. Most issues are resolved within 3-5 business days after you contact us.
• Follow-Up: We will keep you informed throughout the resolution process and provide updates on the status of your replacement or refund.

6. Preventing Future Issues:

• Quality Checks: We continuously improve our quality control processes to minimize the chances of incorrect orders.
• Feedback: We value your feedback and suggestions. If you have any ideas on how we can improve, please let us know in your communication.

We understand that sometimes plans change and you might need to cancel an order. We aim to make this process as smooth as possible. Below are the details on how to cancel your order:

1. Timing for Cancellations:

• Before Processing: You can cancel your order anytime before it enters the processing stage. Orders typically move to processing within 2 hours of placement during business hours.
• After Processing: Once an order has been processed and shipped, it cannot be canceled. However, you can initiate a return after you receive the order.

2. How to Cancel Your Order:

• Contact Customer Service: To cancel your order, email our customer support at hello@dovena.com.au
• Provide Details: Include your order number, full name, and a brief reason for cancellation in your email or have these details ready when you call.
• Subject Line: Use a subject line like "Order Cancellation Request - [Your Order Number]" to help us process your request quickly.

3. Confirmation of Cancellation:

• Email Confirmation: You will receive an email confirmation once your cancellation request has been processed. This usually happens within 24 hours of your request.
• Refunds: If you have already paid for your order, a refund will be processed to your original payment method. Refunds typically appear within 5-7 business days, depending on your bank or card issuer.

4. Late Cancellations:

• Shipped Orders: If your order has already been shipped, we can no longer cancel it. You will need to follow our Return Policy to return the item(s) for a refund or exchange.
• Return Policy: Please review our Return Policy for details on how to return your order.

5. Important Considerations:

• Custom Orders: Orders for custom or personalized items cannot be canceled once they have entered the processing stage.
• Promotional Items: Orders placed during a sale or with a promotional discount may have specific terms and conditions regarding cancellation. Please review these at the time of purchase.

6. Preventing Issues:

• Order Review: Always double-check your order details, including sizes, colors, and quantities, before finalizing your purchase to minimize the need for cancellations.
• Contact Us Promptly: If you realize you need to cancel, contact us as soon as possible to increase the chances of successful cancellation.

es, Dovena is proud to offer international shipping, bringing our premium activewear to customers around the globe! Below are the details on our international shipping options, costs, and estimated delivery times.

1. International Shipping Destinations:

• Where We Ship: We currently ship to many countries worldwide. If your country is not listed during checkout, please contact our customer support team for assistance.

2. Shipping Costs:

• Standard International Shipping: Shipping costs vary based on your location, the size and weight of your order, and the shipping method chosen. Exact shipping charges will be calculated at checkout.

3. Delivery Times:

• Standard Shipping: Typically, international orders are delivered within 7-21 business days. Delivery times may vary based on your location and potential customs delays.
• Express Shipping: For faster delivery, choose express shipping at checkout. Express orders generally arrive within 3-7 business days, depending on your location.
• Customs and Duties: Please note that customs clearance may add to delivery times. Dovena is not responsible for delays caused by customs.

4. Shipping Process:

• Order Processing: Orders are usually processed within 1-2 business days. During peak times, processing might take longer.
• Tracking: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Use this number to track your order through our tracking portal or the carrier’s website.
• Carrier Information: We use reliable international carriers such as DHL, FedEx, and local postal services depending on the destination and selected shipping method.

5. Customs, Duties, and Taxes:

• Import Duties: International orders may be subject to import duties and taxes, which are not included in the product price or shipping cost. These charges vary by country and are the responsibility of the recipient.
• Customs Clearance: Some countries may require additional documentation or fees for customs clearance. Dovena is not responsible for any customs or clearance charges.

6. Important Considerations:

• Address Accuracy: Ensure that your shipping address is correct and complete to avoid delays or additional shipping fees.
• Holiday Delays: Delivery times may be extended during holidays and peak shopping periods.
• Remote Locations: Deliveries to remote areas may take longer and may incur additional shipping charges.

At Dovena, we want you to love your purchase! If you’re not completely satisfied with your order, we offer a flexible returns policy to ensure a smooth and easy return process.

Key Points of Our Returns Policy:

• Eligibility: Items must be returned within 14 days of receipt.
• Condition: Products must be unworn, unwashed, and in original condition with all tags attached.
• Exclusions: Sale items may not be eligible for return.

For detailed information, including step-by-step instructions on how to return your items, visit our Returns Policy page.

1. Contact Us: Please email our customer service team at hello@dovena.com.au with your order number and a detailed description of the fault. If possible, include clear photos of the issue.
2. Assessment: Our team will review your claim and get back to you within 2-3 business days. If the item is confirmed to be faulty, we will arrange a return or exchange.
3. Return/Exchange: Depending on your preference, we will either send you a replacement or process a refund. We will provide a prepaid return label for you to send the faulty item back to us.
4. Processing Time: Once we receive the returned item, we will process your exchange or refund within 5-7 business days.

Thank you for your understanding and patience. We apologize for any inconvenience and appreciate your support in helping us maintain the highest quality standards.

Once we receive your returned items, we aim to process your refund within 5-7 business days. Here’s how it works:

1. Return Arrival Confirmation: We will notify you via email once your return has been received and inspected.
2. Refund Processing: After the inspection, your refund will be processed and a credit will be automatically applied to your original method of payment.
3. Bank Processing Time: Depending on your bank or credit card issuer, it may take an additional 3-5 business days for the refund to reflect in your account.

we strive to make your shopping experience as seamless as possible. Here’s what you need to know about our return policy:

• Free Returns: We offer free returns for all orders within Australia. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange.
• Return Shipping Labels: For returns within Australia, we provide prepaid return shipping labels. Simply contact our customer service team at hello@dovena.com.au to request your return shipping label.

For international returns, please note that customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Taking proper care of your Dovena Activewear will ensure they maintain their quality and performance over time. Here are some tips to help you keep your activewear looking and feeling great:

1. Read the Care Label: Always check the care label on your activewear for specific instructions. Different fabrics may have different care requirements.

2. Wash with Similar Colors: To prevent color bleeding, wash your activewear with similar colors. Avoid washing dark and light colors together.

3. Turn Inside Out: Turn your activewear inside out before washing to protect the outer fabric and preserve any logos or prints.

4. Use Cold Water: Wash your activewear in cold water to prevent shrinking and fading. Hot water can damage the fibers and reduce the elasticity of the fabric.

5. Mild Detergent: Use a mild detergent that is free from harsh chemicals and bleach. Harsh detergents can break down the fibers and reduce the lifespan of your activewear.

6. Avoid Fabric Softener: Fabric softeners can coat the technical fabrics, reducing their moisture-wicking capabilities and breathability. Skip the fabric softener to keep your activewear performing at its best.

7. Gentle Cycle: Wash your activewear on a gentle cycle to minimize wear and tear. Aggressive washing can stretch and damage the fabric.

8. Air Dry: Air dry your activewear by laying it flat or hanging it up. Avoid using a dryer, as the heat can weaken the fibers and cause shrinkage. Direct sunlight can also cause fading, so it's best to dry your activewear in the shade.

9. Avoid Ironing: Most activewear fabrics do not require ironing and can be damaged by high heat. If ironing is necessary, use a low heat setting and a protective cloth between the iron and the fabric.

10. Store Properly: Store your activewear in a cool, dry place away from direct sunlight. Avoid hanging heavy items on thin straps to prevent stretching.

By following these care tips, you can extend the life of your Dovena Activewear and keep them looking and performing their best for all your workouts and activities.

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Absolutely! Dovena Activewear is designed to provide optimal support and comfort for a variety of workouts and activities. Whether you're engaging in low-intensity or more moderate exercises, our activewear has you covered. Here are some specific types of workouts and activities that our products are particularly suited for:

1. Jogging and Running: Our activewear, including our sports bras and leggings, offer gentle compression and support to keep you comfortable during your runs. The moisture-wicking fabrics help keep you dry, while the sculpting design ensures a secure fit, allowing you to focus on your stride.

2. Home Workouts: For those who prefer exercising at home, our versatile pieces like the neckline bodysuit and sculpting leggings provide the flexibility and comfort you need for a variety of exercises. The soft, breathable fabrics ensure you stay comfortable throughout your workout routine.

3. Yoga: Our yoga clothes for women, including the ultra-sculpt bodysuit and matching activewear sets, are perfect for yoga sessions. They offer maximum flexibility and stretch, allowing you to move freely through poses while maintaining a flattering silhouette. The gentle compression provides support without restricting movement.

4. Pilates: Pilates outfits from Dovena are designed to contour and uplift your body while supporting your core during pilates exercises. Our pilates clothing sets, including workout crop tops and leggings, are made from premium fabrics that hug your curves in all the right places, providing both comfort and style.

5. Low-Intensity Workouts: Whether you're doing light cardio, stretching, or bodyweight exercises, our activewear is designed to keep you comfortable and supported. The breathable materials and seamless construction ensure that you can move with ease and confidence.

At Dovena, we understand that different activities require different levels of support and flexibility. That's why our activewear range is crafted with high-quality materials and thoughtful design to meet the demands of various workouts. Our goal is to empower you to look and feel your best, no matter the activity.

Explore our collection to find the perfect pieces for your workout routine and experience the difference that Dovena Activewear can make in your fitness journey.

At Dovena, we aim to make your shopping experience as convenient as possible by accepting a variety of payment methods. You can complete your purchase using any of the following options:

- Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, and American Express.
- PayPal: You can use your PayPal account for a secure and quick checkout process.
- Apple Pay: For those using Apple devices, Apple Pay is available for a seamless payment experience.
- Google Pay: Android users can take advantage of Google Pay for easy and fast transactions.
- Afterpay: We offer Afterpay, allowing you to buy now and pay later in four equal installments, interest-free.
- Shop Pay: With Shop Pay, you can save your payment information for faster checkouts and even opt for installment payments if available.

These multiple payment options ensure that you can choose the most convenient and secure method to complete your purchase with us. If you have any questions or need assistance with your payment, please feel free to contact our customer support team.

Yes, we offer installment payment options through Afterpay. This allows you to buy now and pay later in four equal installments, interest-free. It's a great way to manage your budget while still getting the activewear you love. Simply select Afterpay at checkout to take advantage of this flexible payment option.