Shipping & Delivery
Here's everything you need to know about our shipping and delivery process:
Shipping Destinations
Dovena currently ships to addresses within Australia only. We do not offer international shipping at this time. We apologise for any inconvenience this may cause to our international customers.
Shipping Methods
We offer two shipping options for orders within Australia:
-
Standard Shipping: Our standard shipping option typically takes 3-5 business days for delivery to most locations within Australia. Please note that delivery times may vary depending on your exact location and any unforeseen circumstances such as public holidays or extreme weather conditions.
-
Express Shipping: For customers who need their orders in a hurry, we also offer express shipping. With express shipping, your order will be delivered within 1-2 business days to most locations within Australia. Please note that additional shipping fees apply for express shipping.
Shipping Costs
Shipping costs for your order will be calculated at checkout based on the weight of your items and your delivery location. We strive to provide competitive shipping rates to ensure you receive the best value for your money. You will see the shipping costs clearly displayed before you proceed to payment.
Order Processing Time
Once your order is placed, please allow 1-2 business days for us to process and dispatch your items. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Tracking Your Order
You can track the status of your order using the tracking information provided in your shipping confirmation email. Simply click on the tracking link to view the current location and estimated delivery date of your package.
Delivery Issues
In the unlikely event that you encounter any issues with the delivery of your order, such as delays or missing items, please contact our customer support team. We're here to assist you and ensure that your order reaches you as quickly and smoothly as possible.
Contact Us
If you have any questions or concerns regarding shipping and delivery, please don't hesitate to reach out to us. Our friendly customer support team is here to help and provide you with the best shopping experience possible.
Featured collection